Frequently asked questions
-
At Cloudcanyon we focus on building relationships with all our clients - not simply just facilitating transactions.
What sets us apart is that we are not only mortgage and finance brokers - we are also licensed real estate professionals. This allows us to create synergy when undertaking all property transactions, giving you the confidence to know your goals and objectives are being serviced by experts across both areas of your property journey.
-
Nothing. Our service is completely free to you. Brokers paid commission by the bank once your loan settles, which means you get expert advice at no cost.
-
A bank can only offer you its own products and their policy may not always accommodate your needs. As your broker we compare 40+ lenders to find the best product tailored to your goals and objectives. We work for you- not the bank.
-
We have relationships with an array of Banks, and understand how to best present your lending scenario to each of them. We understand how banks determine their interest rates which can be a result of things such as LVR, loan type, total borrowing and lending purpose. We compare your situation between lenders which allows us to often secure better interest rates than your bank can offer.
Remember - we work for you, not the bank.
-
Discovery: We find out about you - we collect information such as your personal details, income, assets, liabilities and deposit. We then understand your borrowing capacity and objectives so we can tailor a strategy to proceed that is unique to your situation.
Application Submission: Once we have your information and relevant documents, we submit your loan application for the bank to assess.
Conditional Approval: Same as Pre-approval, The lender reviews your application and provides an approval that is conditional on confirming the final details of your transaction. This can be finding the property, completing a valuation, or providing some final documentation pertaining to your situation.
Property Valuation: Before you can secure unconditional (or Formal) approval, The lender arranges a valuation of the property to confirm it meets their lending criteria.
Unconditional Approval: Also known as Formal approval , This is provided once the satisfactory valuation is returned and all the conditions of the loan are met.
Loan offer: Your loan is approved and the lender provides the loan offer. You sign the loan contract and we now proceed to settlement.
Settlement: The Lender, your legal representative and any other relevant parties are instructed to liaise with each other to arrange a date to settle the loan transaction. On the settlement date, funds are transferred and the property ownership is legally transferred to you.
-
Your borrowing capacity is an assessment of your income less your expenses and existing debt commitments. A lender’s policy can also play a huge part which is why your borrowing capacity can change between banks. The best way to find out is to book a free consultation - I'll give you a clear picture and strategize your next steps!
-
Pre-approval is an indication from a lender that you are eligible to borrow up to a certain amount based on your a banks assessment of financial situation. It doesn’t consider any property specifically, more just lets gives you understanding of what your borrowing capacity is. Pre-approval is typically valid for 3 to 6 months and is crucial to obtain before begin your property search
-
Absolutely - and this is what we recommend. Pre-approval gives you a clear understanding of your budget and borrowing capacity, and shows prospective vendors that you're a serious buyer.
-
Identification
Income evidence (eg. payslips, tax returns, rental income)
Bank statements
Assets and liabilities position
liability statements (eg. credit cards, personal loans etc.)
Proof of savings or source of deposit
Contract of sale (for purchase matters)
Additional documents may be required depending on your loan purpose, employment status or other particulars unique to your situation.
-
Purchasing a home requires several costs beyond simply the deposit.
Deposit: This is the percentage of the purchase price you are contributing.
Stamp duty: Government tax imposed by respective states & territories on all property purchases.
LMI: Lenders mortgage insurance is the ‘risk fee’ required by lenders if your deposit is <20%
Legal Fees: the cost of your conveyancer or solicitors.
Loan fees: Application fees, valuation fees and settlement costs.
-
Typically 20% is the amount required to avoid Lenders Mortgage Insurance (LMI) however lenders can accept as low as a 5% deposit, with LMI added .
There are however a number of other ways to avoid LMI and we help low deposit clients navigate these. They include government schemes for eligible first-home buyers or even lender policies which help industry professionals mitigate LMI. We’ll help you understand the best solution to suit you.
-
Lenders Mortgage Insurance (LMI) is a one-off, non-refundable, non-transferrable premium that's added to your home loan when your deposit is <20% of the purchase price.
It's calculated based on the size of your deposit and how much you borrow. The more you contribute to the purchase price of your property, the lower the cost will be. LMI protects the bank against any loss we may incur if you are unable to repay your loan.
-
Stamp duty is an upfront tax levied by Australian state and territory governments on property purchases. Rates are generally calculated on the property’s purchase price or market value (whichever is higher) and vary across jurisdictions.
First-home buyers can be eligible for a stamp duty waiver or discount, depending on the property purchase price and the relevant state or territory thresholds.
-
LVR stands for Loan-to-Value Ratio. It is the percentage of a property's contract purchase price or appraised value that you are borrowing.
Lenders use the LVR to assess risk; a lower LVR indicates a larger deposit and a safer loan. LVR is what allows bank to determine if Lenders Mortgage Insurance (LMI) is applicable to your loan.
-
Fixed Rate: The interest rate stays the same for the set period - usually 1-5 years. this locks in your repayments providing you certainty. Keep in mind that fixed rates are not always the same as the variable rate options, they’re often higher.
Standard Variable Rate: The interest rate moves with the market. if rates drop or increase, this change is applied by the banks to your rate. Standard Variable can offering more flexibility and features such as Offset facilities but trade off the certainty of Fixed rates.
We will help you understand which option will suit you best.
-
An interest-only home loan means you will only pay the interest portion of your loan for a set period, usually 1 - 5 years. This is a common loan type for investment products as it can help manage cash-flow and also be effective in structuring your tax strategy as advised by your accountant.
Although the initial repayments are lower, the principal remains unchanged. once your interest-only period ends your repayments will revert to principal and interest for the remaining loan term.
-
An offset account is a transaction account linked to your home loan. You can make deposits or withdraw from it as you would with a regular transaction account.
Money held in this account is subtracted from your outstanding loan balance before your lender calculates interest, meaning you are only charged interest on the remaining difference. The higher the balance and the longer the period, the less interest you’ll pay. And this could help you pay off your loan sooner.
Generally speaking, the offset feature is only available on variable rate home loans (although some lenders offer an offset feature on selected fixed rate home loans).
-
A conveyancer or solicitor will help you navigate legal aspects of property transactions. Their role is to review contracts, handle settlement, and ensure the property transfer is undertaken within all legal requirements.
Legally you do not need a conveyancer or solicitor, however their support and service is invaluable and we highly recommend engaging them in all property transactions. A small fee that can save you substantially by avoding any misatkes that arise in property transactions.
-
Yes — we understand the nature of operating a small business and work closely with self-employed clients to strategize how to best present your income and match you to lenders who understand your situation and needs.
-
No — while we're proudly based in Sydney and deeply rooted in the Macarthur region, we operate nationwide - servicing our clients anywhere in Australia with fully digital, remote-friendly processes.